Terms and Conditions

Effective Date: March 2025

The PropVault website is owned and operated by Prop Vault Ltd ABN 19 680 693 930. The information contained in this website is for general information purposes only and is provided by www.propvault.com.au.

1. Introduction

Welcome to PropVault! These Terms and Conditions ("Terms") govern your use of our website, products and services, including but not limited to buyer's agent advocacy web application ("Service") provided by PropVault.

By accessing or using this website and related services, you acknowledge that you have read, understood, and agree to be bound by these terms and our privacy policy. If you disagree, please close the browser and not use our service.

2. Definition

2.1. “we”, “us”, and “our” means PropVault Corporate, website, product and services.

2.2. “You” and “your” means any users, PropVault Corporate, website, product and services.

2.3. "Data" means any information, including personal information, provided by you to us through the service.

2.4. "Website" refers to the online platform provided by PropVault.

2.5. "User" refers to any individual or an agent of a commercial entity who creates and maintains an account on the website.

2.6 "Account" refers to the user account created on the website.

3. Use of the Website, products and services

While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of www.PropVault.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

You must be at least 18 years old and legally capable of entering into a binding contract to use our Service. By using our Service, you represent and warrant that you meet this eligibility requirement.

If you are an agent of another legal entity and accept these terms on behalf of that entity, you must have an express or implied agency agreement with your principal. If you do not have such authority, then you are personally liable for the contract for products and services you enter into with PropVault.

These terms and conditions form an integral part of any agreement between you and PropVault and supersede and replace any prior representation.

4. Changes to terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes your acceptance of the new Terms.

5. User Accounts

While the website may provide generic information without requiring a user account, you may need to create one to access certain features of our Service. These services includes

Administer and manage buyers agent clients.
Shortlisting and comparing properties on behalf of your client.
Sending out buyers agent agreements to your clients.
Capturing off market properties for your clients.
Sending personalised communications to sales agents and clients.

5.1. Account creation

Users must provide accurate, current, and complete information during the account registration process. Users are responsible for maintaining the accuracy of this information.

Users must be at least 18 years old to create an account. By creating an account, users represent and warrant that they meet this age requirement. Once registered, the account will be activated upon verification.

You are required to

Provide accurate, current, and complete information during the registration process.
Maintain the security of your password and account.
Notify us immediately of any unauthorised use of your account or any other breach of security.
Take responsibility for all activities that occur under your account.
If you suspect that your account has been compromised or misused, you must contact us immediately at info@propvault.com.au

6. Use of the PropVault Community Forums & Blogs

Users agree to use the community forums only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the forums by any third party. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the forums. Users must not engage in any conduct that is misleading or deceptive or is likely to mislead or deceive.

6.1.User Generated Content

By posting content on the website, users grant PropVault a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. Users represent and warrant that they own or otherwise control all of the rights to the content that they post; that the content is accurate; that use of the content does not violate this policy and will not cause injury to any person or entity; and that they will indemnify PropVault for all claims resulting from content they supply.

6.2. User Conduct

6.3. Account Security

Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. Users must notify us immediately of any unauthorised use of their account or any other breach of security.

6.4. Termination

We reserve the right to terminate or suspend access to the community forums immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms and conditions.

7. Privacy

We are committed to protecting your privacy. Any personal information collected through the community forums will be handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Users must ensure that their use of the forums complies with all applicable privacy laws.

8. Disclaimers and Limitation of Liability

Every effort is made to keep the website up and running smoothly. However, www.propvault.com.au takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The information provided on the PropVault community forums is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability for any loss or damage arising from the use of the community forums.

8.1 No Warranties

The Website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the Website or the information, content, materials, or products included on the Website.

8.2. Limitation of Liability

To the fullest extent permitted by law, PropVault shall not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

8.3. Real Estate Transactions

The information provided on the Website is for general informational purposes only and does not constitute professional advice. We do not guarantee the accuracy, completeness, or reliability of any information related to real estate transactions.

8.4. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites and encourage you to review their terms and conditions and privacy policies.

9. Intellectual property

9.1. Ownership

All content on this website, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of PropVault or its content suppliers and is protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

9.2. Licence to Use

PropVault grants you a limited, non-exclusive, non-transferable, and revocable licence to access and make personal use of the website. Unless otherwise expressly agreed this licence does not include any resale or commercial use of the website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.

10. Cancellations

10.1 Agreement term and fees

PropVault operates on fixed-term service agreements of either six (6) or twelve (12) months. Each agreement begins on the date of activation and includes a one-off onboarding fee to prepare, configure, and import data into the platform.

10.2 Onboarding fee

The onboarding fee is non-refundable once data migration or setup work has commenced, as this service involves dedicated time and resources unique to your account.

10.3 Subscription payments

All subscription payments made for a 6 or 12 month term are non-refundable once the agreement has started. If you choose to cancel early, the remaining balance for the term will still be payable in full, as the platform access and infrastructure are provisioned for the entire agreement period.

10.4 Change of mind

We do not provide refunds for change of mind, unused periods within an active subscription, or decisions to discontinue use of the platform during the agreed term.

10.5 Statutory obligations

PropVault’s refund policy complies with applicable Australian laws. Except to the extent required by law, all fees are non-refundable once paid. If you believe a legal entitlement applies to your situation, please contact us at info@propvault.com.au and we will assess your request in good faith.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law principles.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

PropVault

:info@propvault.com.au

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